Department: Client Success – Enterprise Team
Language: English, French is an asset
Location: Ontario-based (Remote work option)
Agility PR Solutions provides powerful yet intuitive media outreach, monitoring, and measurement solutions for today’s PR professionals and communicators. Since 2003, global clients have trusted our platform and services to help them discover journalists and influencers relevant to their business, connect with these contacts through impactful emails and press releases, monitor media coverage, and report on the results of their public relations efforts. Our innovative technology backed by deep expertise helps organizations achieve the business outcomes they need to flourish.
Agility has a rapid growth plan in place for 2021 and is recognized by software review site G2 Crowd as a top-tier PR services provider. Reviews on Glassdoor.com speak to the excellent experience candidates and employees have with Agility, and we take pride in the positive feedback that reflects our corporate culture.
We are a team of global experts providing solutions and world-class support from our offices in the vibrant cities of Austin, USA; London, UK; Ottawa, Canada; and the Philippines.
Agility serves global clients across all industries, and the private, government, and non-profit sectors. At Agility, you will be actively working with clients like Ford Motors, Nestle, Pandora, Michael Kors, McDonald’s, Habitat for Humanity, Oxfam, Abbvie, Canadian Chamber of Commerce, Canada Post, Eurofighter, and several other companies ranging from Fortune 500 clients to small and medium companies.
Agility is seeking a passionate leader in the space of communications and public relations, who can bring their experience and expertise in communications to support and guide Agility’s clients. Our clients look to us to advise them on their media monitoring and analytics programs, and you will focus on how best to strategize media objectives for these initiatives. This role is a great opportunity to switch from working in front of the client to working side by side with clients on how their media outreach and pitches played out in the media, and to observe and share insights on how their media strategy is working.
Reporting to the Vice President, Global Services, the Director – Client Success will lead a talented and experienced Enterprise client success team, made up of client success relationship managers and team managers in local and overseas offices, in effectively managing client expectations and deliverables towards the goal of increased retention and account growth. As a director, you are supported by a team of more than 50 analysts and managers handling a client base that loves our approach and enjoys working with our team.
You will also actively collaborate with a variety of departments to ensure a proper understanding of requirements, and manage internal and external communication as needed. The director will also closely work with the media insights group. This group manages part of the client deliverables to ensure quality reports are being created and delivered to clients in a timely manner.
Application Deadline: Monday, December 06th 2021
Agility PR Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.