Account Manager, Enterprise

Job description

Department: Sales 

Language: Fluent in English (written and verbal)

Location: Remote within Ontario, reporting to the Ottawa HQ


Background


Agility PR Solutions provides powerful yet intuitive media outreach, monitoring, and measurement solutions for today’s PR professionals and communicators. Since 2003, global clients have trusted our platform and services to help them discover journalists and influencers relevant to their business, connect with these contacts through impactful emails and press releases, monitor media coverage, and report on the results of their public relations efforts. Our innovative technology backed by deep expertise helps organizations achieve the business outcomes they need to flourish.


Agility has a rapid growth plan in place for 2021 and is recognized by software review site G2 Crowd as a top-tier PR services provider. Reviews on Glassdoor.com speak to the excellent experience candidates and employees have with Agility, and we take pride in the positive feedback that reflects our corporate culture.


We are a team of global experts providing solutions and world-class support from our offices in the vibrant cities of Austin, USA; London, UK; Ottawa, Canada; and the Philippines.



Major Purpose of the Role
 

Reporting into the Director of Account Management, this is an exciting full-time opportunity for an experienced Account Manager to join a well-established, leading communications company who excels in the provision of media targeting, monitoring and analysis software for public relations and marketing professionals.


This role will be overseeing large enterprise level clients, on our Enterprise team. A focus on high retention, exceeding the customer experience and growth opportunities is key to this role. The right individual is self-driven, works independently and possesses confidence, persistence and a dynamic telephone presence. Develop your career while maximising your earning potential at this fast-growing company.


We offer an excellent working environment with the opportunity to be part of an agile company that is rapidly moving up in the industry. Our reputation in the industry is exceptional so we’re looking for an exceptional Account Manager to add to the team.

 

Key Responsibilities

 

  • Offer a consultative and solution-focused sales experience to your clients to ensure they have the correct products for their needs.
  • Conduct face to face and remote meetings with clients to offer expert training and support on our products.
  • Oversee the entire client experience in relation to the products and services offered by the company.
  • Build and maintain strong client relationships to ensure their satisfaction and high retention rates.
  • Work closely with other teams within the business such as Sales, Finance, and Client Success to ensure the clients’ accounts are managed seamlessly and any potential issues are dealt with promptly and professionally.
  • Cross and up sell different solutions and services to the existing client base.
  • Maintain high on-time renewal rates within a portfolio of existing customers.
  • Maintain an up to date and accurate CRM prospect database and keep records of contacts, roles, responsibilities, discussions, meetings and on-going progress.
  • Collaborate with other sales team members while sharing such things as best practices and industry updates.
  • Other duties as required.

Requirements


  • 5+ years of sales experience focused on growing existing business.
  • Experience working with large enterprise/major accounts an asset.
  • Proven account management experience in a relevant industry such as Media, PR, databases, software sales.
  • Demonstrative experience with consultative selling techniques.
  • Proven ability to be highly organised and proactive in order to maintain high retention rates.
  • A consistent and documented track record of achieving monthly/quarterly/annual targets.
  • Demonstrative track record of success in retaining accounts.
  • Proven track record for closing large and mid-size companies.
  • Customer focused and great at building trust as well as relationships.
  • Excellent communication skills with clients and superior problem-solving skills.
  • Ability to deliver and train clients on our products and services, offering training and support where needed.


Application Deadline: Monday, December 06th 2021


Agility PR Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.