Account Manager

Job description

Department: Sales

Language: English

Location: 100% Remote within Ontario




Agility PR Solutions provides powerful yet intuitive media outreach, monitoring, and measurement solutions for today’s PR professionals and communicators. Since 2003, global clients have trusted our platform and services to help them discover journalists and influencers relevant to their business, connect with these contacts through impactful emails and press releases, monitor media coverage, and report on the results of their public relations efforts. Our innovative technology backed by deep expertise helps organizations achieve the business outcomes they need to flourish.

Agility has a rapid growth plan in place for 2022 and is recognized by software review site G2 Crowd as a top-tier PR services provider. Reviews on speak to the excellent experience candidates and employees have with Agility, and we take pride in the positive feedback that reflects our corporate culture.

We are a team of global experts providing solutions and world-class support from our offices in the vibrant cities of Austin, USA; London, UK; Ottawa, Canada; and the Philippines.

Major Purpose


Reporting into the Director - Account Management, this is an exciting full-time opportunity for an experienced Account Manager to join a well-established, leading communications company which excels in the provision of media targeting, monitoring and analysis software for public relations and marketing professionals.

The right individual is self-driven, works independently and possesses confidence, persistence, and a dynamic telephone presence. Develop your career while maximizing your earning potential at this fast-growing company.

We offer an excellent working environment with the opportunity to be part of an agile company that is rapidly moving up in the industry. Our reputation in the industry is exceptional so we’re looking for an exceptional Account Manager to add to the team.

Key Responsibilities

  • Offer a consultative and solution-focused sales experience to your clients to ensure they have the correct products for their needs.
  • Conduct face-to-face and remote meetings with clients to offer expert training and support on our products.
  • Oversee the entire client experience in relation to the products and services offered by the company.
  • Build and maintain strong client relationships to ensure their satisfaction and high retention rates.
  • Work closely with other teams within the business such as Sales, Finance, Product Support, and Customer Support to ensure the clients’ accounts are managed seamlessly and any potential issues are dealt with promptly and professionally.
  • Cross and up sell different solutions and services to the existing client base.
  • Maintain high on-time renewal rates within a portfolio of existing customers.
  • Maintain an up-to-date and accurate CRM prospect database and keep records of contacts, roles, responsibilities, discussions, meetings, and on-going progress.
  • Collaborate with other sales team members while sharing such things as best practices and industry updates.
  • Other duties as required


  •  A minimum of 2 years of sales experience focused on growing new business or existing business.
  • Proven account management experience in a relevant industry such as Media, public relations, databases, software sales.
  • Demonstrative experience with consultative selling techniques.
  • Proven ability to be highly organized and proactive to maintain high retention rates.
  • A consistent and documented record of achieving monthly/quarterly/annual targets.
  • Demonstrative record of success in retaining accounts.
  • Proven record for closing large and mid-size companies.
  • Customer-focused and great at building trust as well as relationships.
  • Excellent communication skills with clients and superior problem-solving skills.
  • Ability to deliver and train clients on our products and services, offering training and support where needed.
  • Experience with CRM systems such as Salesforce to track your relationship and conversations with clients.

Application deadline: Wednesday, January 26th 2022

Agility PR Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.